“STEM has provided training and consulting services for several hotels I have managed over the past 10 years. The programs have ranged from Leadership Retreats, Sales Training, Managing and Communication workshops and tailored programs geared towards increasing guest satisfaction on the front line. The commonality in the programs is the responsiveness from the staff, immediate changes in attitudes and approaches and, most importantly, improved results. I would highly recommend STEM and continue to use them for training, development and retreats.”